We aim to dispatch your products within 24 hours of receiving your order (Mon-Fri). However, during busy periods the dispatch time could extend to 72 hours. In any case, you will always receive a dispatch email or text message to the email address/telephone number used to place the order.

UK Mainland Delivery

We have two different shipping rates for mainland UK areas;

Standard Delivery: 2-4 Working Days Tracked (UK) - £4.99
Using the standard delivery service, your order should be with you within 2-4 working days (excluding Public holidays). We use Royal Mail Tracked 48 for our standard service.

Express Delivery: 1-2 working Days Tracked (UK) - £7.49
Using the express delivery service, your order should be with you within 1-2 working days (excluding Public holidays). We use Royal Mail Tracked 24 for our express service.

For either delivery option, a tracking code is sent to the email provided at time of checkout, but should you misplace this we will be more than happy to send you the details again.

International Express Shipping 

We want customers from all over the world to experience our amazing products, therefore we deliver to all of Europe and much of the rest of the world. If you can't find your country as a shipping rate, please contact us and we'll do our best to resolve this for you.

Our shipping rates are based on weight and are as follows:

0-2kg: £24.99

2.01kg-4kg: £34.99

4.01kg-6kg: £44.99

6.01kg-10kg: £59.99

For orders over 10kg please send us an email to info@ar-rihla.com

Shipping FAQs

Do I have to pay Import Duty and VAT charges?

We ship from the UK and we try our best to cover duties and taxes on most countries. However, if you are asked to pay an import fee, Ar Rihla will not be responsible to cover that cost or any other transit fees.

I've not received my delivery?

Please allow up to 10 working days (UK) and 20 working days (international) to allow for delivery during busy periods. If you still haven't received your order, please contact us and we will look into this for you.

Can I change my shipping address?

Yes you can, if the order has not been dispatched. Simply contact us and we can update the shipping address for you. Please note, we cannot amend an order or shipping address once it has been dispatched.

My parcel is being returned to sender, what shall I do?

Usually a delivery is attempted up to three times, and if it's still not delivered, it will be returned to sender. In this case, we would need to wait for the items to be returned to us, so that we can reschedule. A rescheduled delivery would incur an additional charge of the same price you paid for shipping on the original order.

My item has been delivered to the wrong address, what shall I do?

We would only arrange delivery to the address provided at checkout. You would need to arrange to retrieve the parcel from the address it was sent to. If this is not possible, you would need to place a new order for the products or contact the shipping company.

My parcel arrived damaged, what shall I do?

If your parcel has arrived damaged, first of all please check the contents within. If the contents within are damaged too, please take pictures of the packaging and shipping box and forward them to us at info@ar-rihla.com