Onyx Black Moroccan Kaftan

Shipping & Returns Policy 

Dispatch & Delivery

Orders are dispatched within 24 hours (Mon–Fri), or up to 72 hours during busy periods. You will receive a dispatch confirmation with tracking details by email or SMS.

UK Mainland Delivery

• Standard Tracked (2–4 working days): £4.49
  Free on orders over £80

• Express Tracked (1–2 working days): £6.49
  Carriers: Royal Mail or Evri. Public holidays excluded.

International Express Shipping
We ship to Europe and many international destinations. Rates are weight-based:

• 0–2kg: £24.99

• 2.01–4kg: £34.99

• 4.01–6kg: £44.99

• 6.01–10kg: £59.99
  Orders over 10kg: contact info@ar-rihla.com.
  Customers are responsible for any import duties or taxes.

Delivery Issues

• Allow up to 10 working days (UK) or 20 working days (international) during busy periods.

• Address changes are possible before dispatch only.

• Returned-to-sender parcels will be resent once received, subject to an additional shipping fee.

• Incorrect address deliveries must be resolved by the customer.

• Damaged parcels must be reported with photos to info@ar-rihla.com.

Returns & Refunds

Items may be returned within 14 days if unused, in original condition and packaging. Returns must be initiated by the purchaser. Return shipping costs are the customer’s responsibility unless stated otherwise.

• Refunds: Processed after inspection and returned to the original payment method.

• Late refunds: Contact your bank first, then info@ar-rihla.com if unresolved.

• Damaged or incomplete returns: May result in partial or refused refunds.

• Sale items: Non-refundable, exchange only.

• Exchanges: Like-for-like or equal value; return shipping costs apply.

Shipping costs are non-refundable. We recommend using a tracked return service. Ar Rihla Ltd is not responsible for items lost or damaged in return transit.

For all queries, contact info@ar-rihla.com

CARE GUIDE:
Garment Care Guide
Each piece is crafted using carefully selected fabrics and finishes. To preserve the drape, colour, 
and structure of your garment, please follow the care instructions below.
Winter Luxe Collection
This is a dense, structured fabric designed for winter wear and refined tailoring. Due to its 
weight and finish, special care is required.
Recommended Care:
• Dry clean only for best results
or
• Hand wash only in cold water, if necessary
If Hand Washing:
• Use cold water only
• Use a mild detergent
• Do not soak
• Do not wring or twist
• Gently press out excess water
Drying & Finishing:
• Lay flat or hang to air dry
• Do not tumble dry
• Steam or iron on low heat if needed
Signature/Gandoura Collection
Designed for everyday elegance and year-round wear, this fabric is easy to maintain while 
retaining a polished appearance.
Recommended Care:
• Machine wash separately
• Wash colours separately
• Cold wash only
• Short or delicate cycle
Drying & Finishing:
• Air dry recommended
• Do not tumble dry
• Iron on low heat if required
General Care Notes (All Collections)
• Avoid bleach and harsh detergents
• Avoid fabric softeners
• Do not tumble dry
• Store garments on hangers to maintain shape
• Steam is preferred over ironing when possible